Refunds and cancellations
Scope
This policy applies to paid desk engagements with APIs and Integrate: Full Portfolio Drift Audits, Duplicate Entry Sweeps, Missing Record Recovery Passes, scoping half-days, and related on-site add-ons. It does not cover goods, subscriptions, or software licences sold by third parties such as app stores.
Deposit
A 30% deposit holds your booked desk week. The deposit is credited toward the final invoice.
Cancellation by you
- More than 10 business days before the first booked desk day: full refund of deposit and any prepaid fees
- 5–10 business days before: 50% of the deposit is retained; the remainder is refunded
- Fewer than 5 business days before, or after desk work has started: deposit is non-refundable; prepaid desk days not yet worked may be partially refunded at our discretion after deducting preparation already completed
Rescheduling
One complimentary reschedule is allowed if requested at least 5 business days before the start date, subject to desk availability. Further reschedules may incur a HKD 800 administration fee.
No-shows
If you or your site contact are unavailable for a confirmed on-site day without 24 hours’ notice, that day is charged in full.
Work already started
Once reconciliation hours have begun, fees for completed desk days are non-refundable. Unused prepaid days may be applied to a later engagement within six months or refunded minus preparation costs already incurred.
Materials and preparation
Costs for printing, courier of physical working copies you requested, or special access badges you asked us to obtain are non-refundable once spent.
Partial findings
If an engagement ends early by mutual agreement (for example, you decide a loan subset is enough), we invoice for days worked plus a proportionate findings-pack fee. Prepaid amounts above that invoice are refunded.
Refund method and timing
Approved refunds are returned by bank transfer to the original payer within 14 business days of approval. We do not process card chargebacks on this website because card checkout is not offered here.
How to request a refund
Email contact@apisandintegrate.digital with your confirmation reference, reason, and bank details for HKD transfer. Phone: +852 2868 9898. Address: 9 Queen’s Road Central, Central, Hong Kong.
Exceptions
Force majeure (including building closure under typhoon signals) that prevents us from delivering booked days results in a full reschedule or a full refund of prepaid amounts for undelivered days, at your choice.