Client notes
Specific notes from registers we have sat with — including the awkward finds.
Short notes
“They caught twelve shelf marks that still pointed to a storeroom we emptied in 2022. The duplicate photo files were messier than I wanted to admit — but at least the list is clean now.”
“Response was slower in the middle of typhoon week, which I expected. The missing-record appendix still saved us before the insurer’s site visit.”
“The duplicate sweep found three gift entries that our previous intern had re-typed under new numbers. We kept two debates open for a month — the cluster notes made those debates useful instead of vague.”
“I wished they could have rewritten the master spreadsheet for us. They refused, correctly. We spent two weekends merging lines ourselves, but we knew which ones mattered.”
Extended: Loan outbound, Admiralty
A small contemporary collection needed forty works packed for a Singapore loan. Their spreadsheet still listed a sculpture under a 2019 box code. During a three-day drift audit at our Queen’s Road desk — with photographs supplied from their storeroom — we traced the piece to a climate cupboard that had been relabelled after a renovation. Two prints were true duplicates: same accession stamp, two folder paths. One watercolour remained unresolved; the findings pack labelled it clearly so the loan list could drop it rather than guess.
The registrar’s mild reservation: “I wanted the whole register polished in a week. They only finished the loan subset on time — the rest waited for a second booking.” That second booking cleaned another 900 lines the following month.